2014 Churchill Fellow & Vice-President | Humanitarian Quality Assurance Initiative (Geneva)
Dr Sue-Anne Wallace AM, 2014 Churchill Fellow & Vice-President, Humanitarian Quality Assurance Initiative (Geneva)
Sue-Anne has worked in the not-for-profit sector almost her entire professional career, in hospitals, universities, museums and peak bodies, with a focus during the past 13 years on self-regulation and governance. As CEO of the Fundraising Institute Australia from 2005 to 2009 she developed the Principles and Standards of Fundraising Practice to raise the practice of charitable fundraising in Australia. In 2010, she was appointed chair of Australian Council for International Development’s Code of Conduct Committee, a position she held until 2015, during which period the code was significantly revised. In 2015 she was appointed Vice-President of the newly-created Humanitarian Quality Assurance Initiative, which provides certification and verification services against the Core Humanitarian Standard, the international code for non-government organisations engaged in humanitarian relief. She has held the position of Chairman of the Customer Owned Banking Association’s Code Compliance Committee since 2013. Under the auspices of a Churchill Fellowship, she undertook an international study tour to investigate self-regulation and complaints handling in 2015. In the Australia Day honours in 2017, Sue-Anne was admitted as a Member of the Order of Australia for ‘significant services to the not-for-profit sector, particularly fundraising reform and codes of conduct.’
See Sue-Anne’s abstract on the social and economic value of the adoption of complaints handling systems by Australian charities.